Effective Date: 19th June, 2023
Thank you for shopping with Yasmin Crafts. Before placing an order, please carefully review our refund policy. By making a purchase, you acknowledge and agree to the terms and conditions outlined below.
1. Refunds:
We do not offer refunds anymore due to past experiences. However, we are committed to providing excellent customer service, and if we are at fault, we will gladly offer to rectify or exchange the item(s) at no extra cost to you. If we have made a mistake with your order, such as sending the wrong item or incorrect size, we will rectify the error and exchange the product. Please contact us using the contact options provided below.
2. Exchanges:
Exchanges are only applicable in cases where Yasmin Crafts is responsible for an error. If you believe you are eligible for an exchange, please contact our customer support within 48 hours of receiving your order. We will guide you through the exchange process and provide further instructions.
3. Conditions for Exchange:
To qualify for an exchange, the following conditions must be met:
a. Contact Yasmin Crafts’ customer support within 48 hours of receiving your order to initiate the exchange process.
b. The product must be unused, in its original condition, and in its original packaging.
c. Provide proof of purchase, such as the order number or receipt.
4. Acceptance of Terms:
By placing an order with Yasmin Crafts, you acknowledge and agree to our refund policy outlined above. If you find our terms unacceptable, we kindly request that you refrain from placing an order with us.
If you have any questions or concerns regarding our refund policy, please contact our customer support at info@yasmincrafts.com or fill out this form. Our team will be happy to assist you.
Please note that this refund policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.
